Axway Global Support (24x7):

EMEA

Phone: +33 1 47 17 24 00
E-mail: support@axway.com

North America

Phone: +1 480 627 8777
E-mail: support@axway.com

APAC

Phone: +91 120 40 56 200
E-mail: support@axway.com


Axway Online Store (Secure Client for Federal Reserve Bank Services)


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Welcome

This site has been designed so that you will have quick and easy access to Axway Secure Client software and Technical Support. Axway Secure Client provides the capability to transfer files over private networks or the internet. Once you place your order, you will immediately have access to download the software, documentation, and license information. If you need assistance with your order please email us at cust.services@axway.com

 Axway Secure Client Licensing and Set-up Materials

The Axway price to Federal Reserve Bank customers includes only the software license. An Axway Support Package for Secure Client is required and will need to be purchased separately. Each Secure Client license comes with three activation instances. Licenses are specific to the user for which they are installed. For example, if you have three different users logging in separately to a single machine, each user will need an activation instance. Depending on the criticality of your production applications, purchasing and installing additional copies is recommended for contingency and failure scenarios, particularly if hot backup is essential.

Technical documentation for the Secure Client is included with the product purchase below. The Federal Reserve Bank documentation (Quick Start Guide) that is included in your package is intended for Check 21-enabled services. For specific configuration settings related to all other Federal Reserve Bank Services, please refer to the FedLine Command® documentation provided to the EUAC (End User Authorization Contact) at your institution.

Note: If you are an existing Axway customer and have a valid support contract, purchasing the Secure Client is not needed. Please login to the Axway Customer Support Portal to download Secure Client 6.4 Service Pack 2 (SP2) at https://support.axway.com.

  Product
Price (USD)
Qty
Axway Secure Client 6.4 SP2 for Windows x86-32
$300.00
Axway Secure Client 6.4 SP2 for Linux (Redhat_SUSE)
$300.00

  Axway Quick Start Package

For assistance installing Axway Secure Client 6.4SP2 a Quick Start Package is available to customers.

Customers requiring assistance with the installation and configuration of Axway Secure Client may purchase a Quick Start package. This optional service entitles you to call Axway Global Support within 90 days of purchase to schedule a web session with an Axway Technical Support Engineer (TSE). At the arranged time, the TSE will establish a web session with your team and walk through the installation and configuration of Secure Client. The session will conclude with the successful exchange of a test transaction with the Federal Reserve Banks. Communication and coordination with the Federal Reserve Banks is required to validate testing.

Please note: The Quick Start service can also be purchased by existing Axway Secure Client customers who would like help installing a version upgrade.

  Quick Start Package
Price (USD)
Qty
Axway Quick Start Package - For assistance installing Axway Secure Client 6.4 SP2
$750.00

  Axway Support Package

If you would like to have technical phone support in addition to email and web support that comes with e-support, you will need to add the "Axway Business Level Support Package" to your order. With this package, technical phone support hours are 8 am to 5 pm local time (all time zones), Monday through Friday, excluding holidays.

For access to the Axway technical support team via phone, please subscribe to the "Axway Business Level Support Package." This includes direct access to Axway's World Class Support Team, via telephone or email, during a one or three-year period from the date of purchase. This package includes single or multiple product purchases. Without this package, you will receive e-support (only email / web support) for 36 months from the date of your purchase. Support packages cover operational issues and product defects only. Installation issues are not covered under support packages. A Quick Start package is required for any installation issues encountered.

  Support Package
Price (USD)
Qty
Software with eSupport Package - 3 years
$225.00/product
Software with Business Level Support Package - 1 year
$1,600.00
Software with Business Level Support Package - 3 years
$4,000.00